Is the family spa day suitable for children?+
Yes — all three family packages are designed for mixed ages. Treatments for children use gentle pressure, and every child is treated alongside a parent.
What ages do you treat?+
We welcome children from around 4 years old. Younger children can relax in the family treatment room with a parent while the rest of the family is treated — family spa days are not held in the luxury suites.
Can grandparents join?+
Absolutely. Family Spa Day works beautifully across three generations — pressure is adapted individually for every guest.
Do we all get treated in the same room?+
Yes, families share one private family treatment room (not a luxury suite) with multiple therapists working at the same time, so the hour is spent together.
How large a group can you take?+
Up to 15 guests at once. Birthdays, family reunions and hen parties — tell us the group size and ages and we will put a schedule together.
How far in advance should we book?+
Book a family of four at least 2–3 days ahead. Larger groups of 6 or more are best booked 5–7 days ahead so we can reserve the right room and therapists. We also accept walk-ins whenever space and staff are available.
What is your cancellation and rescheduling policy for family spa days?+
Family spa day bookings can be cancelled or rescheduled free of charge up to 48 hours before your appointment. Changes requested within 48 hours are not refundable, but we will always try to move you to another available time if we can.
What should we bring to a family spa day?+
Nothing is required — we provide bathrobes, disposable slippers, lockers, and complimentary toiletries for every guest. Comfortable clothing for traditional Thai massage elements is also available. Just bring yourselves and a smile.
How long does a family spa day last and what activities are included?+
Our three family spa packages last 60, 75 or 90 minutes. Each combines foot massage with back, neck and shoulder work; the 75-minute package adds head or facial massage, and the 90-minute package adds a massage of your choice. Family Spa Day includes a glass of juice.